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50 South Military Trail
Suite 201
West Palm Beach, FL 33415
West Palm Beach Area:
(561) 712-6600
Boca/ Delray/ Glades:
Toll Free 1-888-852-7362
FAX:
(561)712-6610

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Consumers Beware  


The unlicensed ride sharing company UBER is predicting a “surge” in transportation prices on New Year’s Eve.  New Year’s Eve 2014 may be the busiest night of the year for UBER and other Transportation Network Companies (TNCs) like Lyft, Sidecar, etc., and it may also be the most expensive for consumers.  UBER has been accused of gouging customers on high demand days with its “Surge Pricing” model, where fares surge based on peak demand, and consumers pay the price.  
Consumers should be aware of the following before they contact UBER or any other TNCs: 

  • UBER and other TNCs are not licensed, and they not permitted to operate in Palm Beach County.
  • The drivers for these companies have not been properly vetted, and the background checks conducted on the drivers fail to meet government standards.
  • The insurance coverage is inadequate (part-time) and consumers may be at risk. 
  • The price for the transportation service on New Year’s Eve may be significantly higher (2X, 3X, 4X, or more) than normal if “surge” pricing is in effect, so, check your rate before you agree to transportation.  

For more information, call Palm Beach County Consumer Affairs at 561-712-6600 (Boca/Delray 888-852-7362 toll free) or visit http://www.pbcgov.com/consumer

 

 

 

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