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Palm Tran CONNECTION Quick Facts

 
Connection Logo

3044 S. Military Trail, Suite D, Lake Worth, FL 33463


Image of Palm Tran Bus & Paratransit Vehicle


CONNECTION is a shared ride, door to door, paratransit service that provides transportation for disabled residents and visitors in Palm Beach County under the following programs:
Americans with Disabilities Act (ADA) Program
 Division of Senior Services (DOSS) Program
Transportation Disadvantaged (TD) Program


CONNECTION travels in Palm Beach County from Jupiter to Boca Raton and from Palm Beach to South Bay. The Americans with Disabilities Act (ADA) core service area covers the following: East of the Florida Turnpike in Palm Beach County from the South County Line to Donald Ross Road. ADA Service continues to the 3/4 mile buffer around fixed routes located outside the ADA core service area.

CONNECTION schedules all trips, prepares vehicle manifests, handles customer concerns & commendations, determines eligibility and monitors the performance of the Transportation Providers.


CONNECTION Service Highlight

  • Service operates seven days a week.

  • Provide an average of 3,944 scheduled passenger trips each weekday.

  • 53% of our riders are Senior Citizens.

  • Trips are provided by local Transportation Providers.

  • Approximately 161 routes per day / 1,727 hours of service each weekday.

  • Approximately 30,994 miles of service each weekday.

  • Reservation hours are Monday through Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 5:00 p.m.


  • Call Center Hours are Monday through Friday 5:00 a.m. to 10:00 p.m., Saturday 6:00 a.m. to 10:00 p.m. and Sunday 8:00 a.m. to 6:00 p.m.


  • Riders can reserve a trip up to five days before they wish to travel. Next day trip reservations must be made by 5:00 p.m., the day before they wish to travel.


  • Drivers will meet the rider at the ground floor entrance or front door of any private residence or public building.


  • Fares must be paid with exact change or a pre-purchased CONNECTION "Ticket to Ride". The fare is $3.00 each one-way trip. Drivers are prohibited from making change.



CONNECTION offers TD riders the option to take advantage of the Palm Tran fixed route bus service through our our bus pass program.  ADA eligible riders can ride the Palm Tran fixed route bus route for 75 cents by showing their ADA identification card.

CONNECTION Program Updates are available by calling the Paratransit Community Outreach Line recording at 561) 841-4300 or (561) 274-1475 in South County.  For questions, to request a Paratransit Application, copies of our Rider's Handbook,  or to book a trip, please call (561) 649-9838, 1-877-870-9849 [toll-free] or (561) 649-0683 TDD.  Paratransit Applications may also be downloaded below.


Information Revised: 3/21/2012