• Employee Appreciation Luncheon Winners
• Golden Palm Winners
• Customer Service Compliments
• 10 Steps to Quality

• Administration Home
• What we can do for you...
• Fiscal
• Organizational Improvement & Recognition Section
• Public Shooting Program

When the County-leased Lakeshore Middle School Gymnasium ( Bill Bailey Community Center), built in 1954, was found by Jim Alexander, Tom Averhart, Richard Boynton, Tom McNamara, Chester Pasakaluk, Bobby Pendergrass and Guy Watson, (FD&O employees) to need the gym floor repaired due to cupping of the wood this team came up with innovative and structural measures to restore it. Efforts were made to keep the character and history of this gym, which children in the western communities readily utilize. Even with the impact of the September hurricanes, the gym was completed in time to host a statewide boxing tournament in December.

When a decision was made to upgrade the department's work order system to a web-based product, (Andrew Apold, Gustavo Hernandez and Diane Yonn) FD&O and (Christine Benkly and Daryl Baptist) ISS employees teamed up to perform the installation in-house rather than outsourcing it. Not only did this team configure the product without buying additional software, but they worked through all the "bugs" and got everything up and running within the projected timetable, saving thousands of dollars.

In order to prevent having to get an Underwriters Laboratories, Inc. (UL) vendor to monitor County building alarms and certify sprinkler systems, this team (Thomas Atchley, Larry D. Ellis, Andy Gamble, Arthur Lee Harper, Alberto Pacha, Bennie Thomas, Jr. and Robert E. Wood, Jr.) began the lengthy process with UL to become licensed to certify and service the systems and respond to alarms themselves as part of the Fire & Intrusion Section. They achieved this milestone and the County is now the only government entity in the nation listed with Underwriters Laboratories, Inc. having this ability.

Hurricane Frances damaged the main cooling tower at PZ&B's building, rendering it likely to collapse in heavy winds. This team (Bill Clemence, Tom Coniglio and James T. Simmons) designed a system of cables and turnbuckles to reinforce and straighten out the tower just in time to sustain Hurricane Jeanne. Though the tower did bend some and had leaking, it did not collapse and stayed operative for twelve weeks until a new one was installed. The only down time for the 356 employees who work in the building was two days.

When the Board's electronic panels on the dais in the Commission Chambers needed to be upgraded, these two employees (Jim Hicks and Howard D.O. Thomas, Sr.) did the graphic design, engineering, fabrication and installation themselves. Many hours were spent achieving the goal of producing an attractive and ergonomic look, which they succeeded in doing without help from a single graphic designer or electrical engineer.