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*New* VIDEO: Clerk & Comptroller to Resume In-Person Services on May 11

The Clerk & Comptroller, Palm Beach County will resume public services at all locations beginning at 8 a.m. on Monday, May 11, enabling customers to pay a traffic ticket, record mortgages and deeds, or conduct other business in person.

For the safety of customers and Clerk & Comptroller employees, new protocols have been implemented for anyone visiting Clerk & Comptroller offices. Those protocols include:  

• Requiring all visitors to Clerk & Comptroller offices to wear face coverings.
• Installing plexiglass dividers in customer service areas, to provide an additional layer of security for customers and employees.
• Placing floor decals 6 feet apart inside customer lobbies, to ensure adequate social distancing.
• Allowing only those with direct Clerk & Comptroller business to enter and line up in lobbies.
• Monitoring lobbies to ensure they do not exceed capacity to meet social distancing guidelines.

For more information about the Clerk & Comptroller's online services or its social distancing guidelines, please visit www.mypalmbeachclerk.com.

LATEST OPERATIONAL UPDATES FOR PALM BEACH COUNTY

PBC ORDERS, ACTIONS & ANNOUNCEMENTS

Governor's Executive Order Number 20-112  Governor Ron DeSantis issues order implementing Phase 1 of Florida's recovery. 

Frequently Asked Questions about Governor's Order Number 20-112.

Palm Beach County has extended the Declaration of Continuing State of Emergency until May 8^th
State of Emergency

Click here to view Executive Orders.

TESTING SITES

*New* Health Care District of Palm Beach County's Testing for Wednesday, 5-6-20: 

*New* South County Civic Center-Cleveland Clinic Florida Testing
During today's testing for COVID-19 at the South County Civic Center, Cleveland Clinic Florida tested 146 patients. 82 patients are scheduled for tomorrow. Cleveland Clinic Florida has expanded our criteria for individuals eligible for COVID-19 testing. Beginning today, anyone over the age of 16 who has the following signs and symptoms will be eligible for testing at our Weston and South Palm Beach County drive-through locations:

• Fever or Non Febrile respiratory illness (such as cough, shortness of breath, chills, muscle pain, new loss of taste or smell, and/or sore throat)
• Fever and gastrointestinal illness (such as diarrhea and/or vomiting)
• Persons without symptoms who come from racial and ethnic minority groups disproportionately affected by adverse COVID-19 outcomes (currently African Americans, Hispanics and Latinos, or American Indian tribes) and a physician's order for testing.  Must be presented at drive-thru site in order for the testing to be performed.

Individuals must still call first to speak with a nurse to ensure they meet criteria and make an appointment for testing.

• Broward County: 954.659.5951

• In Palm Beach County: 561.804.0250
   

Homebound Resident Testing

Palm Beach County Fire Rescue is setting up appointments and testing homebound residents. The first phase of the plan involves testing those residents who are on the county's Special Needs Registry. This is an ongoing process that is expected to take several days.

PALM BEACH COUNTY COVID-19 TESTING PROVIDERS

An updated list of current testing sites can be found here on Palm Beach County's website.

The PBC Property Appraiser's Office Reopen Office Locations to the Public

The Palm Beach County Property Appraiser's Office and five service centers opened to the public on Monday, May 4, 2020 at 8:30 a.m.

All office locations will limit the number of customers allowed inside and adhere to social distancing protocols in accordance with the Centers for Disease Control and Prevention guidelines. Designated wait areas and markers will help keep customers and staff, a safe distance apart. Our office strongly recommends the public wear face protective coverings when entering all office locations. Our office is in daily communication with our County partners and we are working with them to ensure a clean and safe work environment for all.

The Property Appraiser Public Access (PAPA) website has always been known for its user friendly, online tools and resources. Our office encourages the public to conduct their business online rather than an in-person visit, by utilizing our services on the PAPA website: www.pbcgov.org/PAPA or contact us by phone at 561.355.3230, or email at PAO@pbcgov.org.

Tax Collector Offices Now Open

• Belle Glade Service Center 
  2976 State Rd.15, Belle Glade, FL 33430
• Central Palm Beach Service Center
  4215 S. Military Trail, Greenacres, FL 33463
• Delray Beach Service Center
  501 South Congress Avenue, Delray Beach, FL 33445
• Northeast County Courthouse Service Center
  3188 PGA Blvd., Palm Beach Gardens, FL 33410
• Royal Palm Beach Service Center
  200 Civic Center Way, Royal Palm Beach, FL 33411
  

·      The Tax Collector's Office located at 301 N. Olive Avenue in West Palm Beach remains closed until further notice.

·      Clients must wear a face mask or cloth face covering at all times and follow social distancing protocols.

·      Only clients who cannot complete their transaction online or by mail will be admitted for service.

For more information, call the Tax Collector's Office at 561-355-2264. Updates will be posted at https://www.pbctax.com/.

SUMMER FOOD SERVICE PROGRAM
The Summer Food Service Program distribution will be available on Mondays and Wednesdays from
10 a.m. to 1 p.m., or until all meal kits are distributed. Currently, pre-summer feeding sites will distribute food once a week through Wednesday, May 27.

Youth Services, in partnership with Library staff, served 1,057 meals in the Glades (Belle Glade, Pahokee, and South Bay libraries) today. Total meals served this week = 2,107.

Parents picking up kits without their child present must bring identification for the child. Acceptable forms of identification include student ID, child's passport or other government-issued ID, birth certificate, adoption decree, immunization records, and school demographics. Meal kits will not be provided to parents who do not bring their child or do not provide proper identification. Proper safety measures must be practiced.

Monday Distribution:

Highridge Family Center, 4200 N. Australian Ave., West Palm Beach

Main Library, 3650 Summit Blvd, West Palm Beach

Greenacres Branch Library, 3750 Jog Road, Greenacres

Wednesday Distribution:

Belle Glade Branch Library, 725 NW 4^th Street, Belle Glade

Loula V. York Branch Library, 525 Bacom Point Rd., Pahokee

Clarence E. Anthony Branch Library, 375 SW 2^nd Ave., South Bay

RESOURCES

*New* 211 HELPLINE AND CRISIS LINE is Free, Confidential, and Available 24/7.
211 Provides Crisis Support, Suicide Prevention, and Assistance with Available Resources and Services-
For People Of All Ages, and is Multilingual Capable.

Dial 2-1-1 or Text your zip code to 898211. 211 staff also respond to the National Suicide Prevention Lifeline at 1-800-273-8255 and the Disaster Distress Helpline at 1-800-985-5990

211's Sunshine  is a free program that provides a daily phone call with a friendly hello and well-being check for seniors who are feeling isolated and alone.  Sunshine is for individuals 60 or older, or those who are housebound or disabled. Dial 2-1-1 or visit https://211palmbeach.org/seniors [211palmbeach.org]

UP-TO-DATE DEPARTMENT OF HEALTH COVID-19 DASHBOARD
Find the latest information about your specific zip code and cases of COVID-19. The Florida Department of Health COVID-19 Dashboard can be found here at the bottom of the page: COVID-19 Dashboard .

STATE OF FLORIDA – GOVERNOR'S EXECUTIVE ORDERS

More information on the Governor's orders: FL Executive Orders, Governor's Orders FAQs

SBA Disaster Loan Virtual Office

The U.S. Small Business Administration South Florida District Office will host virtual office hours to answer questions about the SBA Economic Injury Disaster Loan Program. Limited to 250 callers at one time. Participants may call at any time and are welcome to enter and exit at will. Callers will be muted upon entry and will be taken in the order they are received. The virtual office hours are 11:00 a.m. to 1:00 p.m. and 3:00 p.m. to 5:00 p.m. Monday through Friday.

Skype: https://meet.lync.com/sba123/jfhein/DRJCSWGT [lnks.gd]
Phone: (202) 765-1264; Conference ID - 143765659

PBC SCHOOL DISTRICT

Distance Learning

PBCSD campuses will remain closed for the 2019-2020 school year. Distance learning (info here) will continue through the last day of the school year, Friday, May 29.

School Feeding Sites

The next school-based, free-food distribution will be Thursday, May 7 from 9 a.m. to 12 p.m. at 51 locations throughout Palm Beach County. Parents or guardians who pick up meals on Thursday will be picking up a kit with three days' worth of meals for each child.

Twice-a-week meal distribution will return on Tuesday, May 12, and Thursday, May 14, and continue through the month of May.  For the list of School District and Community Feeding Sites visit: PalmBeachSchools.org/FeedingSites

COMMUNITY SERVICES DEPARTMENT
Online services available here.

Rental & Utility Assistance

Individuals and families experiencing loss of employment can apply for assistance through the Community Services Department.  Residents who are eligible can access emergency rental and utility assistance online by visiting the website or by calling the following phone numbers:

• Online application for all services including rent and utilities: www.pbcgov.com/OSCARSS
• Phone number for rent: 561-904-7900
• Phone number for utilities: 561-355-4792
• Phone number for seniors EHEAP: 561-355-4746

Courts have temporarily suspended hearings on evictions, and a moratorium has been placed on utility shutoffs. Visit the website for more information about how to prepare and budget: www.pbcgov.com/communityservices

Free Telemental Health Services to Residents of Palm Beach County

For information about Telemental Health and other services provided by Palm Beach County Youth Services, visit our website.

Florida Department of Health Resources in Multiple Languages

Comprehensive Mental Health Resources

FEEDING SOUTH FLORIDA

Feeding South Florida Calendar of Food Distributions at www.feedingsouthflorida.org/covid19

These sites provide groceries in a drive-thru style. The list is updated daily, dates, times and
locations may change.

HOUSING & ECONOMIC SUSTAINABILITY
Palm Beach County Housing and business assistance programs can be found here.

LIBRARIES

The Palm Beach County Library System is migrating its e-book and e-audiobook service from OverDrive to cloudLibrary. OverDrive will be available for use until Sept. 30. Titles can be viewed at https://bit.ly/2VTuNSa.

Virtual Services

The Palm Beach County Library System has many resources available to help students, parents and job seekers during this time. Staff are available by phone, email and chat to answer technology and other research questions through Ask-A-Librarian at www.pbclibrary.org.  Visit the virtual library page to view the resources available to you.

ABCMouse – FREE with your library card

The Palm Beach County Library System has partnered with Age of Learning to provide free home access to ABCmouse, Adventure Academy, and ReadingIQ during the period of our library are closed due to COVID-19. Just complete a form to receive an email with an access code and instructions to redeem the code online. Don't have a card? You can get a temporary card which will give you access to all library online resources.

BookSquad
Looking for your next great read? Our BookSquad is available to help. Complete our online form and we will send you a personalized list of suggested titles.

Providing Read-Aloud to the School District's Virtual Classrooms
Palm Beach County Library System is offering the School District virtual read-alouds in the virtual classroom. Teachers can select a book and time slots and fill out a form and one of our librarians will visit your virtual classroom to read a book to your students. Speak with your school's media specialist to register. Librarians have access to many of the 2020 Sunshine State Readers.

PALM BEACH COUNTY VICTIMS SERVICES

The Palm Beach County Victim Services & Certified Rape Crisis Center helpline is available for information, options and support: 561-833-7273. Services are free, confidential and private.

TRANSPORTATION

Palm Tran Lobby Closure
The lobby at 3201 Electronics Way in West Palm Beach, FL is temporarily CLOSED to visitors. If you need assistance please call 561-841-4200 or visit our website at www.palmtran.org

Palm Tran Fixed Route and Paratransit

• All passengers should have a mask covering their nose and mouth while riding.
• The number of people onboard has been limited to no more than 15 passengers.
• Palm Tran Fixed-Route continues to operate on a Saturday schedule except routes 1, 2, 3, 43  
  and 62 which are on a regular weekday schedule. Sundays continue to operate on a
  Sunday schedule.
• Palm Tran Connection is essential trips only.
  

Go Glades Service

• Palm Tran's western community bus service, Go Glades, Routes 1, 2, 3 and 4 are currently not running a regular service. You will be able to book a trip directly to and from your destination by calling: (561) 649-9838.
• The Palm Tran call center (561) 841-4BUS (4287) is operating from 8:00 a.m. to 5:00 p.m. Many trip planning functions may be done through the Palm Tran app and on palmtran.org.

Tri-Rail

• Passengers are urged to wear masks while riding. Tri-Rail continues to offer an amended schedule until further notice, with 18-trains every 2 hours starting at 4:17 a.m. on weekdays, and 12-trains every 3-hours starting at 5:17 a.m. on weekends. 

• Trains have suspended fares and are operating on a modified schedule:
  18 trains on Weekdays, 12 trains on Saturday, 12 trains on Sunday.
  

Brightline

• Train service is suspended until further notice.
  

SOLID WASTE AUTHORITY: https://swa.org/632/6702/COVID-19-Updates.

SUICIDE PREVENTION
For resources to help cope during the coronavirus pandemic please follow this link: Suicide Prevention and COVID-19.

JURY DUTY

All jury selection proceedings are suspended through May 29. Jurors who were summonsed for jury duty through May 29 do not have to report for service. Those with questions regarding jury service can call 561-355-2930 or visit www.mypalmbeachclerk.com/jury.

CIRCUIT COURT

The Fifteenth Judicial Circuit is limiting most face-to-face hearings. Anyone who enters the courthouse will undergo a non-invasive temperature scan. Any person who refuses to have their temperature taken or has a temperature of 100.4 º F, or higher, will not be permitted to enter the courthouses. For updated information, visit http://15thcircuit.com  

LOCAL CALL CENTERS
PBC Emergency Information Center remains open 7 days a week from 8 am – 6 pm. @561-712-6400

• Boca Raton 561-982-4900 
• Greenacres 561-642-2000 
• Town of Palm Beach 561-227-7070 
• Riviera Beach 561-812-6597 
• Wellington 561-791-4000
• West Palm Beach 561-822-2222
  

FREQUENTLY ASKED QUESTIONS

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Individuals with questions related to the coronavirus should call the Florida Department of Health's Coronavirus Call Center at 1-866-779-6121 which is available 24 hours a day, seven days a week or email COVID-19@flhealth.gov. They can also visit http://pbchd.org for the latest health information. Visit the Centers for Disease Control and Prevention.

For the latest information and updates from Palm Beach County, visit http://pbcgov.com/coronavirus.